Information we handle
Depending on how GROUNDWING is used, information may include employee account and role details; passenger contact information; vehicle descriptions, license plates, custody photos, key and parking locations; requested return dates; aircraft or trip identifiers; rental information; audit activity; device, security, and synchronization records; and communications sent through the service.
How information is used
We use information to:
- provide and secure the GROUNDWING service;
- coordinate authorized valet, rental, and vehicle-return workflows;
- send requested service communications and digital vehicle tickets;
- maintain operational history, accountability, and customer support;
- detect misuse, troubleshoot issues, and improve reliability; and
- meet legal and contractual obligations.
Mobile numbers and messaging
When messaging is enabled and a passenger provides consent during check-in, GROUNDWING or the servicing FBO may send transactional messages about the active valet visit, digital ticket or QR code, vehicle status, and pickup coordination. Message frequency varies with the service visit. Message and data rates may apply. Reply STOP to opt out or HELP for help. Opting out of text messages does not stop essential non-SMS service communications where another lawful method is available.
Service providers and disclosures
We may use contracted infrastructure, storage, authentication, communications, monitoring, and integration providers to operate GROUNDWING. They may process information only as needed to provide those services. Information may also be disclosed when required by law, to protect rights or safety, or as part of a business transaction subject to appropriate safeguards.
Retention and security
We retain information for the period reasonably necessary to provide the service, maintain required operational records, resolve disputes, and meet legal obligations. We use administrative, technical, and organizational safeguards appropriate to the information; however, no system is completely secure.
Your choices
You may request access, correction, or deletion of information where applicable. An FBO customer may control records processed for its operation. We will route relevant requests to that organization when it is responsible for the information.
Employees can review the account-deletion process and submit a request on our Delete your account page.
Contact
Questions or privacy requests may be sent to ausmeek@groundwing.com.